The Difficult People Defogger©
use this defogger framework to understand what pressure does to humans and PREEMPT potential drama cycles!
The Difficult People Defogger Teaches 3 Things:
- How to decipher various behaviours. Utilising the clues in communication they leave behind to build confidence
- A simple framework to remember. Highlighting potential triggers of others whilst calming the reaction of your team
- Use this as a team reminder. The customer is always the customer, and that doesn't mean they are always right.
Keep an eye out for other downloads too!